Returns and Exchanges
We want you to be happy!
Please contact customer service by email at shopuk@paladinsports.com
Change of Size or Item for Stock Items or refunds
Paladin will exchange items which are the wrong size which have been purchased from an online store. If you have changed your mind and do not want the items we will refund your purchase cost but not shipping . Please return them to us (preferably by recorded delivery to ensure they arrive safely) with
This applies to our online shops only.
Pre-Order shops
Orders placed via a PRE-ORDER shop window are custom made and cannot be altered in any way once the Order Window has closed. At that stage all items ordered during that window are in production. So please be careful and check the size guide to ensure you are ordering the correct size.
Pre-order items take approximately 6 weeks to manufacture and about another week to ship so please factor this in when placing orders.
Customized or personalized items
Unfortunately, we cannot exchange items which have been initialed or personalized unless there is a fault.
Faulty or incorrectly sent items
We will happily exchange or refund the cost of any items which have manufacturing faults or are incorrectly sent. If the product you have purchased from Paladin Sports is faulty you are entitled to a refund within 30 days of receipt of delivery. Please return them to us along with the online returns and exchanges form (here) and we will investigate the issue. We will refund the original cost of shipping where the goods are faulty or incorrectly sent.
Refund payments
Please allow up to 10 days from date of us receiving the return for your refund to be processed. All refunds will be processed through a secure gateway and via the original method of payment. It can take an additional 1-2 working days for the refund to be made to your account by your financial institution. You will receive an email notification as soon as your refund has been completed. We will refund the original cost of postage
This does not affect your statutory rights.